Troubleshooting
TC - Last Page Running
A few scenarios are explained below for clarity of sign functionality. Model: PL-M2014R Why does my sign revert to the demonstration message when I recycle the power. If your message is completely lost and the demonstration message appears upon power ...
TC - Password
Any TruColor Version Common Issues • I forgot my password • I entered my password but cannot access the sign Solutions Since it is unknown as to what the original password my be, the only recommended procedure is to force bypass the password and ...
TC - Sign Memory
Any TruColor Version Common Issues • "Memory Full" • Sign not retaining memory • Memory Reset Solutions "Memory Full" refers to a message that will appear on the sign when the maximum amount of characters entry has been reached. To enter additional ...
TC - Handheld Remote
Any TruColor Version Symptom • Sign not responding to handheld remote. • Buttons get stuck. Solutions Test the handheld remote Using any Android phone, start the camera application. Some iPhones will not work for this test so an Android phone is ...
TC - Sign
Any TruColor Version Symptom • Flashing repeatedly. • Beeping repeatedly. • No longer lights up. Solutions Is the original power adapter being used? Here's how to check: Locate the label on the power adapter. The output rating should read 9VAC, 2.5A ...
TC - Software
Any TruColor software version. Common Issues • Error message, "Send Message Fail". • Software does not support my available COM Number. • Sign not updating. No error message. • Software will not run on Windows. Solutions "Send Message Fail" The ...
TC- Nurse Call and AV Systems
Pro-Lite is not affiliated with any company listing our products as being compatible with their systems. We are only able to support the sign itself and not the integration system provided by those companies or providers. Supported Models ...