TC- Nurse Call and AV Systems

TC- Nurse Call and AV Systems

Pro-Lite is not affiliated with any company listing our products as being compatible with their systems. We are only able to support the sign itself and not the integration system provided by those companies or providers. 
Supported Models
PL-M2014RV6, IDG-M2014RV6, PL-EMD-3-M2014-V6P1


Crestron Systems (AV)
*Support information from technician working with this system.
If you are receiving a syntax error or data is not showing on the sign, try the following:
  1. Recycle power to the sign.
  2. Make sure data from Crestron system shows <ID01><PA><SA><CH><FQ>Green Text\x0D\x0A
Additional communication troubleshooting
Download the native product software for testing the communication from a computer to the sign.

Sign problem unrelated to data communication
Refer to this troubleshooting page.

Looking for additional assistance?
Refer to the Contact Us page for options to reach a support agent.
Response Time
Same day during normal business hours (Monday-Friday, 9AM-5PM, Pacific Standard Time).
After hour requests are replied to on the following business day.





    • Related Articles

    • TC - Software

      Any TruColor software version. Common Issues • Error message, "Send Message Fail". • Software does not support my available COM Number. • Sign not updating. No error message. • Software will not run on Windows. Solutions "Send Message Fail" The ...

    • TC - Sign

      Any TruColor Version Symptom • Flashing repeatedly. • Beeping repeatedly. • No longer lights up. Solutions Is the original power adapter being used? Here's how to check: Locate the label on the power adapter. The output rating should read 9VAC, 2.5A ...

    • TC - Password

      Any TruColor Version Common Issues • I forgot my password • I entered my password but cannot access the sign Solutions Since it is unknown as to what the original password my be, the only recommended procedure is to force bypass the password and ...

    • TC - Time & Date FAQ's

      Any TruColor Version • It is normal for the TIME and DATE to reset when power is removed. • The sign will retain the programmed message but not the TIME and Date when power is removed. • If it is essential to keep the TIME and DATE accurate but have ...

    • TC - Last Page Running

      A few scenarios are explained below for clarity of sign functionality. Model: PL-M2014R Why does my sign revert to the demonstration message when I recycle the power. If your message is completely lost and the demonstration message appears upon power ...